Quality Management Statement

STATEMENT OF GENERAL POLICY

Impact Adventures Limited (the “Company”) is committed to leading the industry in providing the best quality and most sustainable long term impact, both for our travelers and the host communities which welcome our staff and our travelers. 

We are committed to continuous improvement and learning from our projects. We have established a Quality Management System which provides a framework for measuring and improving the performance of each of our overseas impact deployments and projects.

The Company has the following systems and procedures in place to support us in our aim of full customer satisfaction and continuous improvement throughout our business:

• regular gathering and monitoring of customer surveys after each trip
• a customer complaints procedure
• selection and performance monitoring of vendors against set criteria
• training and development for our employees
• regular audit of our internal processes
• measurable quality objectives which reflect our business aims
• management reviews of audit results, customer feedback and complaints

Our internal procedures are reviewed regularly by the Chief Executive. A results of the surveys and customer feedback forms are made available to all employees.

This policy is posted on the Company Notice Board and can be made available to all employees, vendors and customers.

Although the Chief Executive has ultimate responsibility for quality management, all employees have a responsibility within their own areas of work to help ensure that quality is embedded within the whole of the company.

The key points of its quality and sustainability strategy to achieve this are:

• Reduce as much as possible the use of plastic, especially single-use plastic containers
• Minimize waste by evaluating operations and ensuring they are as efficient as possible.
• Actively promote recycling both internally and amongst its customers and suppliers.
• Source and promote a product range to minimise the environmental impact of both production and distribution.
• Meet or exceed all the quality legislation that relates to the Company.
• Use an accredited program to offset the greenhouse gas emissions generated by our activities.

TRAINING

The Company will comply with all relevant quality controls legislation both in the country where we are domiciled (England) as well as all the countries in which we deploy projects, such as Kenya, Zambia, Uganda and others.

The Company will implement a quality training program for its staff to raise awareness of quality management and enlist their support in improving the Company’s performance. We will encourage the adoption of similar quality principles by its suppliers.

Quality is fundamental to our business. If we don’t provide the best quality to our customers, they will find it elsewhere. If we don’t provide the best quality to our NGO and local community partners, they will stop welcoming us. So unless we get quality spot on we will lose our license to operate effectively. This is why quality management is so important to our business.

Last updated on February 1, 2020