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STATEMENT OF GENERAL POLICY
Impact Adventures Limited (the “Company”) is committed to leading the industry in providing the best quality and most sustainable long term impact, both for our travelers and the host communities which welcome our staff and our travelers.
We are committed to continuous improvement and learning from our projects. We have established a Quality Management System which provides a framework for measuring and improving the performance of each of our overseas impact deployments and projects.
The Company has the following systems and procedures in place to support us in our aim of full customer satisfaction and continuous improvement throughout our business:
Our internal procedures are reviewed regularly by the Chief Executive. A results of the surveys and customer feedback forms are made available to all employees.
This policy is posted on the Company Notice Board and can be made available to all employees, vendors and customers.
Although the Chief Executive has ultimate responsibility for quality management, all employees have a responsibility within their own areas of work to help ensure that quality is embedded within the whole of the company.
The key points of its quality and sustainability strategy to achieve this are:
The Company will comply with all relevant quality controls legislation both in the country where we are domiciled (England) as well as all the countries in which we deploy projects, such as Kenya, Zambia, Uganda and others.
The Company will implement a quality training program for its staff to raise awareness of quality management and enlist their support in improving the Company’s performance. We will encourage the adoption of similar quality principles by its suppliers.
Quality is fundamental to our business. If we don’t provide the best quality to our customers, they will find it elsewhere. If we don’t provide the best quality to our NGO and local community partners, they will stop welcoming us. So unless we get quality spot on we will lose our license to operate effectively. This is why quality management is so important to our business.
Last updated on February 1, 2020